ERP Support Analyst

Job Summary

Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!

Essential Duties and Responsibilities

We're looking for an ERP Support Administrator to join our EMEAI Information Systems Team in Blansko, Czech Republic. This role is perfect for someone who enjoys troubleshooting, solving problems, and working closely with teams to improve ERP (Infor Visual) systems. 

Key Responsibilities

• Provide 1st and 2nd line ERP support, resolving tickets in a timely manner.
• Troubleshoot ERP issues, analyze processes, and replicate problems for resolution.
• Use TSQL to analyze ERP issues, generate report datasets, and create reports (SSRS, Excel) and maintain backups.
• Ability to learn new ERP modules and proactively suggest improvements.
• Manage ERP user roles, security settings, and system configurations.
• Support ERP upgrades and resolve integration issues.
• Develop and maintain training materials; provide user training both remotely and onsite.
• Collaborate with teams like Finance, Sales, and Operations to improve ERP processes.
• Support global and regional ERP-related projects.

Why Join Us?

• Competitive salary & benefits.
• Modern office & friendly, team-driven culture.
• Opportunity to work on global projects and gain valuable ERP experience.
• Ongoing training & certifications to support your growth.

Ready to take the next step in your career? Apply now and be part of a dynamic, global team!

Qualifications

What You Need:

• Degree in Computer Science, IT, or a related field (or 3+ years of experience in ERP/SQL support).
• Strong ERP & SQL skills (experience with Visual from Infor is a plus).
• Experience with report writing, SSRS preferred.
• Understanding of ERP workflows, database principles with proficient T-SQL query writing knowledge (Stored Procedures, Triggers), and business processes (order-to-cash, invoicing, etc.).
• Excellent English skills (written & spoken).
• Willingness to travel internationally (up to 10 days per year).
• Flexibility to work outside business hours when needed to collaborate with our global team members.

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Type of employment:  Full-time 

Type of contractual relationship:  Employment contract

Length of employment:  For an indefinite period

Education Required:  Bachelor's

Required languages:  Czech (Intermediate) and English (Advanced)

Contracting authority:  PYROTEK CZ, s.r.o.

Place of work:  Poříčí 2534/24, 67801, Blansko, Blansko District, Czech Republic (Show on map)