Mechanical Pump Sales Engineer
Employment Type: Full Time
Location: Remote Location, United States
Open: 10 January 2019 until 18 February 2019
Mechanical Pump Sales Engineer
Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high-temperature materials and our products and processes are inside the daily life of virtually everyone in the developed world. The last car, train and plane that you rode in were all safer and more energy efficient because of Pyrotek. The beverage cans in your refrigerator are lighter, stronger, more beautiful and infinitely recyclable because of Pyrotek. We are also investing and growing rapidly in complementary vertical markets such as glass manufacturing and acoustic noise control. Pyrotek is headquartered in Spokane Washington with operations in over 40 countries around the world.
As part of the Sales team the Mechanical Pump Sales Engineer, is responsible for managing and growing Pyrotek’s sales of technical products and solutions to our customers. You will work closely with our world class technical sales team to develop and build long term mutually beneficial relationships with Pyrotek’s customer base.
Bachelor’s Degree in business, engineering or a related technical discipline,
5+ years of related work/sales experience in a technical or process related industry, preferably within the aluminum or foundry industries.
Customer Service Skills. Passion for providing a high level of customer service and business development activities along with an in-depth understanding of sales principles and customer service practices. Proven ability to manage difficult or emotional customer situations, respond promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service and assistance. Consistently meet commitments.
Mechanical and Business Sales Acumen. Ability to build relationships and sell technical solutions in an industrial setting. Display orientation to profitability and price products and services accordingly. Demonstrated knowledge and ability to analyze the market and competition. Identifies external threats and opportunities. Demonstrate persistence and overcome obstacles. Measures self against standard of excellence. Takes calculated risks to accomplish goals.
Core Business Skills. Ability to exercise sound judgement and discretion in handling of proprietary and confidential information. Ability to work independently, without significant direction and to use resources effectively to "figure it out". Exceptional prioritization, time management and organizational skills. Ability to write routine reports and correspondence. Develop and implement cost saving measures while working within approved budget. Effectively utilize organizational resources. Align work with strategic goals. Understand organization's strengths & weaknesses.
Computer/Applications Skills. Proficient computer skills using a variety of software applications systems. Working knowledge of Microsoft Office Products and CRM Systems.
Professional Investment. Demonstrated commitment to own personal professional development and learning.
Travel. Ability to travel domestically as needed to customer facilities overnight. Overnight travel is estimated at 25-40%
Responsible for establishing and cultivating a strong working relationship with customer and sales accounts. Provide support for assigned divisions/products as required to meet and exceed expectations.
Establish positive and collaborative working relationships with internal sales engineers, manufacturing operations, applicable vendors and suppliers to ensure customer’s expectations are met.
Meet and exceed the expectations of the customer through every facet of the sales/service process.
Communicate changes in customer demands internally.
Prospect for new customers and solicit sales from existing customers of new or additional products via telephone or in person.
Maintain awareness of competitor activities. Employ counter measures to beat or contain competition.
Meet/exceed sales and gross profit targets for assigned territory.
Actively strategize with management on sales tactics.
Research and resolve all customer problems and requests, define best products as a solution. Field and bring to resolution complaints concerning billing or products. Provide technical support to customers using positive internal collaboration and problem resolution on behalf of your customers to meet and exceed their expectations. Document complaints and/or feedback from customers in a timely manner. Initiate RMA’s/customers credits when required.
Work with customer service, operations and supply chain as needed to ensure order fulfilment expectations are met.
Utilize Contact Management database (CRM) to complete trip reporting and internal sales relationship communication in a timely manner. Ensure travel expense reporting is accurate and timely manner.
The following physical activities described here are representative of those required by an employee to perform the essential functions of this position. Reasonable accommodation, if feasible, will be made to enable individuals with disabilities to perform the functions of position.
Must be able to sit for long periods-of-time, bend and reach, use stairs, lift up to 25 pounds occasionally and communicate effectively in English by telephone, in person and in writing. Effectively use a personal computer, office equipment and telephone.
Employee will work remotely from home. 25-40% overnight travel required for customer visits. This position will cover territory that includes but is not limited to; Western Tennessee, Arkansas, Missouri and Texas. Personal Protective Equipment (PPE) is required within Pyrotek and customer manufacturing environments. Employee is exposed regularly to noise, heat, and cold environmental conditions when in the manufacturing environment.
Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.