Erp Support Analyst / EMEAI Region

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Employment Type: Full Time

Location: Česká republika

Open: 01 March 2019

V současné době hledáme šikovné lidi na následující pracovní pozice:

The Enterprise Resource Planning (ERP) Support Analyst’s role is to work reactively to helpdesk tickets in a timely manner by providing 1st and 2nd line support to user’s ERP queries to resolution, often involving data manipulation with SQL, ERPs’ workflows and macros. Working proactively and reactively creating reports via Microsoft’s SQL Server Reporting Services (SSRS), maintaining the ERP system with regular updates from the vendor and maintenance jobs for backup related tasks, providing user training both remotely and onsite in various locations and writing user instructions.

Responsibilities:

  • Ensuring 1st line ERP support is met in a timely manner for the region via the helpdesk system.
  • Passing unresolved tickets to 2nd line support as required.
  • Documenting training materials and knowledgebase articles for repeating issues.
  • Writing and modifying user and management reports in SSRS and Microsoft Excel.
  • Creating and modifying SQL maintenance backup jobs, ERPs’ workflows, macros and change management documentation.
  • Creating ERP users, maintaining their roles and security.
  • Training for new starters and existing users alike.
  • Creating test/play databases from live databases and restoring databases as required.
  • Keeping the ERP software up to date and in compliance with regular program updates from the vendor.
  • Assisting both the Regional ERP Manager and Regional IS Manager in global and regional projects.

Zavolejte, napište, přijďte mezi nás. Dejte o sobě vědět!Životopisy můžete posílat na emailovou adresu kariera@pyrotek.com nebo je přinést osobně přímo do firmy Pyrotek na adresu Poříčí 24, Blansko, volejte na telefon: 725 984 512, nebo 601 102 682

Přidejte se k nám, hledáme lidi, ne stroje.